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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Laura Hargrave

September 7, 2025

5  out of  5
rating by Laura Hargrave
"I recently filed a claim and wanted to touch base with my local agent, Matt, versus the corporate agent. Matt was always quick to respond and answer what questions he could which I greatly appreciated!"
We responded:
"I appreciate the nice review Laura. We’re here to help as best we can. Thanks for being a loyal customer."
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Bob Derry

September 5, 2025

5  out of  5
rating by Bob Derry
"Very friendly and informative on your policies would not have any other agent."
We responded:
"Great to hear Bob. Thanks for the kind words."
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Lee Anne Gilbert

September 5, 2025

5  out of  5
rating by Lee Anne Gilbert
"Matt and his staff take excellent care of me and my needs. They clearly take pride in what they do! Katie and Linda are very attenentive with the customers needs!"
We responded:
"I’ll pass along the kind words to Katie and Linda. Thanks for insuring with State Farm all these years, we appreciate you too."
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Connie VanDerryt

September 4, 2025

5  out of  5
rating by Connie VanDerryt
"Always helpful"
We responded:
"Thank you Connie, glad we could help."
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Michael “Mike” Rolinitis

August 30, 2025

5  out of  5
rating by Michael “Mike” Rolinitis
"Matt and his team have always treated us fairly and they have given us incredible service. They are quick to answer questions and share suggestions to help ensure our insurance needs are met."
We responded:
"Great to hear Mike, thanks for great review. We're glad your family has had your car and home insurance with us for so long."
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joe hirt

August 29, 2025

5  out of  5
rating by joe hirt
"Very friendly service. Quick response. State Farm has always done be right."
We responded:
"We appreciate the good review Joe. Thanks for being a long time customer with the Matt Nafziger State Farm Insurance office."
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Sandra Hamann

July 24, 2025

5  out of  5
rating by Sandra Hamann
"Katie has been my go-to ever since I switched to State Farm. Not only have I saved hundreds of dollars with the switch, but the customer service I have received since I switched has been top notch. Thank you Katie and Linda!"
We responded:
"Thanks Sandy, they do a great job. I’m glad we’ve been able to save you so much on your car and home insurance."
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Kristina Gaines

June 26, 2025

5  out of  5
rating by Kristina Gaines
"Always helpful and nice."
We responded:
"Thank you for the review. It’s our pleasure to help with your insurance needs. Thank you for being a longtime, loyal customer."
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Brian Kirby

June 15, 2025

5  out of  5
rating by Brian Kirby
"Friendly staff. Great service."
We responded:
"Thank you Brian."
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Kaylee Coffey

June 13, 2025

5  out of  5
rating by Kaylee Coffey
"Matt and his staff have been absolutely amazing since they became my insurance agents about a year ago. Any and all issues I have ever had have been resolved in a timely manner. Matt and his staff have went the distance to support my family's insurance needs."
We responded:
"Thanks Kaylee, we're glad to have you. We appreciate you picking us when you came back to Kankakee."
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Evelyn Ehlers

June 6, 2025

5  out of  5
rating by Evelyn Ehlers
"We appreciate Matt taking us on as clients after we lost our previous SF agent to another employment opportunity. Matt contacted us immediately and made arrangements to meet to go over our current coverages. We look forward to working with Matt and his staff in answering our coverage questions and in keeping our coverages up-to-date."
We responded:
"Thanks Evelyn, it was nice to meet with you and Gordy and go over your policies the other day. I appreciate you picking us as your new agent."
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Tim Lecuyer

May 16, 2025

5  out of  5
rating by Tim Lecuyer
"We have been with State Farm for 45 years! In the last 15 year , under Matt we have had zero issues due to Linda Glidwell ! LINDA REALLY IS THE FACE OF THIS OFFICE! I will miss her. Good luck to you Linda and enjoy. Thanks too all of your office and You Matt!"
We responded:
"Thanks Tim, loyal customers like you keep State Farm running. We appreciate your business and, we too, are going to miss Linda as she begins her retirement journey. Don't worry though, you will still have zero issues with the rest of us too!"
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Debbie Wilder

May 15, 2025

5  out of  5
rating by Debbie Wilder
"Excellent service! Linda G. is always helpful, quick to respond, and always makes the whole process easy. Highly recommend Matt and his team!"
We responded:
"Thank you for your wonderful review! We’re so glad to hear that Linda provided you with kind and helpful service. She truly goes above and beyond for our customers, and we’re lucky to have her on our team. If you need anything else, don’t hesitate to reach out."
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Bryanna Gonzalez

May 15, 2025

5  out of  5
rating by Bryanna Gonzalez
"Linda Navarrete was so kind and helpful."
We responded:
"We think so too Bryanna. Thanks for the kind review."
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Ed St. Louis

May 15, 2025

5  out of  5
rating by Ed St. Louis
"Staff went above and beyond to answer my questions."
We responded:
"Glad we could help with your questions, that's what we're here for. Thanks for being long-time loyal customers. We really appreciate your business."
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Dave Dickerson

May 15, 2025

5  out of  5
rating by Dave Dickerson
"Matt Nafziger is very knowledgeable and trustworthy and helpful. Thanks. Dave Dickerson State Farm Insurance customer for 50 years."
We responded:
"Thanks Dave! I know you've had your home and car insurance with State Farm for a long time and we appreciate your business. "
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Chris Coz

April 16, 2024

5  out of  5
rating by Chris Coz
"I've been insured by Matt for 15 years. He's a great insurance agent and even better guy. Both Lindas are phenomenal at what they do as well. I can't recommend this guy enough. If you need an insurance agent, please contact him!"
We responded:
"Appreciate it Chris!"
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Howard Depoister

August 27, 2023

5  out of  5
rating by Howard Depoister
"Great customer service!!"
We responded:
"Thank you so much Howard!"
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Maria E Gomez

April 18, 2023

5  out of  5
rating by Maria E Gomez
"Matt Nafziger es un excelente agente y un digno representante de State Farm. Linda Navarrete es una maravillosa representante de State Farm, bilingüe en la que puedes confiar todas tus dudas acerca de las coberturas de tus autos. Yo he tenido el privilegio de conversar muchas veces con los dos y siempre encuentran una solución para mis dudas o preocupaciones. Definitivamente les recomiendo esta oficina al 100%.❤️"
We responded:
"Thank you so much Maria. I agree with you, Linda is great!"
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Rbyleona

April 15, 2023

1  out of  5
rating by Rbyleona
"The 1 star is only for THE PROFESSIONALISM OF YOUR OFFICE STAFF. Thanks Matt for responding to this evethough I had to reachout for a follow up on this issue and have never personally spoke to you once during the duration of being insured with your practice OR during cancellation. I never even contacted your office except for a few occasions this past october. Those time I only spoke to Linda and Linda. I just paid my bill on autopay and left it at that so no I did not notice initially my mileage was incorrect. Since 2017 I have had NO changes in my driving habits so THIS was mentioned BY ME at the time of requesting to be insured. Also, I was not aware of the amount of the difference but principle is that I was over paying, whether it was 1$, 10$, or 100$. Unfortunately, everyone's situations are different and that $1 could have made all the difference to them while they struggle and no one deserves to be shamed over that. Have a great rest of your business venture. Wishing you many more. Original: Got overcharged for over a year and then told nothing could be done because I cancelled. My annual mileage is under 4k/yr. My odometer currently says 23k mi on a 6 y/o car. I was asked this at the time and let them know when I signed up how little it was drove. Well, I am purchasing another vehicle for a different state and was told by that agent that if I drove under 7.5k mi/yr I would have a low mileage rate. I looked online and someone in office pulled a weird mileage of 11k+/yr. when I signed up for the policy. When following up I was told I was SOL for all the extra previous money I was OVERcharged and that there was no record of WHO filed my policy or WHERE that mileage number came from. Thanks State Farm."
We responded:
"I am sorry you are upset with my office and have given us a 1 Star rating over a $10/month discount we weren't aware you qualified for. I do apologize if you felt my office didn't handle the insuring of your car properly at the time of application. We ask the same questions of everyone and input the information given to us. The average person drives 10-12k miles/year, so our system defaults an amount in that range when giving a quote. It appears that you do drive less than the 7.5k/year mileage to earn the low miles discount. If you would have told us that you drive low mileage at the time we insured you, we would have set it up so that you had the low mileage discount applied to your policy. Unfortunately, that didn't happen and you didn't notice if at the time of application or at your November renewal. We could have updated your policy at any time to include the discount. We strive to offer the best customer service we can, but we also need the assistance of the customer to make sure they are getting the policy they want. Please call me if you'd like to discuss it further."
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Dylan Kish

June 25, 2022

5  out of  5
rating by Dylan Kish
"I've been at Matt's for a good 2 years + now. He's great, knowledgeable, and kind. He can talk casually as well with you, from hunting to baseball it's always good conversation. Linda is terrific, she's so caring and knows everything about everything! She's quick to insert some joy into your day no matter how serious or casual the moment. Love this office and happy to be a long standing client!"
We responded:
"Thank you Dylan, very kind words. We’re happy to have you as customers at State Farm too."
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Sharlene

August 16, 2021

5  out of  5
rating by Sharlene
"I have nothing but wonderful things to say about Matt and his team. Linda is my go to for EVERYTHING! They have been providing insurance for myself and family for decades. Always professional and knowledgeable. Everyone is always willing to assist and actually produce results!! I never have to worry with them and they always take care of me. Thank you!"
We responded:
"That’s wonderful to hear! I’m glad your family trusts us for your car and home insurance. I’ll pass along the kind words to the team - Matt"
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Marsha

June 18, 2021

5  out of  5
rating by Marsha
"I always enjoy stopping in to the office because everyone is soo friendly and welcoming! They have always been there for my family when we needed them. We love Linda!! She goes above and beyond and always calls us by name."
We responded:
"That’s great to hear Marsha. I know you and yours family have been with State Farm a long time and we want to keep it that way. Thank you for the great review!"
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Rebecca Laue

June 10, 2021

5  out of  5
rating by Rebecca Laue
"I have been with Matt Nafziger's office for 18 years and have had nothing but great experiences with them! The staff is friendly and remembers you and they are quick to get you anything you need to help you out!"
We responded:
"Thanks Rebecca, we appreciate your business and your loyalty to us and State Farm."
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Kathy Lopez

June 4, 2021

5  out of  5
rating by Kathy Lopez
"I have been with this agency since 1990. They are friendly and professional. They get me the best price and are so helpful. They deserve five stars plus."
We responded:
"That’s very nice Kathy! Thank you for your loyalty to State Farm and the Matt Nafziger Agency."