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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chris Coz

Chris Coz

April 16, 2024

5  out of  5
rating by Chris Coz
"I've been insured by Matt for 15 years. He's a great insurance agent and even better guy. Both Lindas are phenomenal at what they do as well. I can't recommend this guy enough. If you need an insurance agent, please contact him!"
We responded:
"Appreciate it Chris!"
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Howard Depoister

August 27, 2023

5  out of  5
rating by Howard Depoister
"Great customer service!!"
We responded:
"Thank you so much Howard!"
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Maria E Gomez

April 18, 2023

5  out of  5
rating by Maria E Gomez
"Matt Nafziger es un excelente agente y un digno representante de State Farm. Linda Navarrete es una maravillosa representante de State Farm, bilingüe en la que puedes confiar todas tus dudas acerca de las coberturas de tus autos. Yo he tenido el privilegio de conversar muchas veces con los dos y siempre encuentran una solución para mis dudas o preocupaciones. Definitivamente les recomiendo esta oficina al 100%.❤️"
We responded:
"Thank you so much Maria. I agree with you, Linda is great!"
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Rbyleona

April 15, 2023

1  out of  5
rating by Rbyleona
"The 1 star is only for THE PROFESSIONALISM OF YOUR OFFICE STAFF. Thanks Matt for responding to this evethough I had to reachout for a follow up on this issue and have never personally spoke to you once during the duration of being insured with your practice OR during cancellation. I never even contacted your office except for a few occasions this past october. Those time I only spoke to Linda and Linda. I just paid my bill on autopay and left it at that so no I did not notice initially my mileage was incorrect. Since 2017 I have had NO changes in my driving habits so THIS was mentioned BY ME at the time of requesting to be insured. Also, I was not aware of the amount of the difference but principle is that I was over paying, whether it was 1$, 10$, or 100$. Unfortunately, everyone's situations are different and that $1 could have made all the difference to them while they struggle and no one deserves to be shamed over that. Have a great rest of your business venture. Wishing you many more. Original: Got overcharged for over a year and then told nothing could be done because I cancelled. My annual mileage is under 4k/yr. My odometer currently says 23k mi on a 6 y/o car. I was asked this at the time and let them know when I signed up how little it was drove. Well, I am purchasing another vehicle for a different state and was told by that agent that if I drove under 7.5k mi/yr I would have a low mileage rate. I looked online and someone in office pulled a weird mileage of 11k+/yr. when I signed up for the policy. When following up I was told I was SOL for all the extra previous money I was OVERcharged and that there was no record of WHO filed my policy or WHERE that mileage number came from. Thanks State Farm."
We responded:
"I am sorry you are upset with my office and have given us a 1 Star rating over a $10/month discount we weren't aware you qualified for. I do apologize if you felt my office didn't handle the insuring of your car properly at the time of application. We ask the same questions of everyone and input the information given to us. The average person drives 10-12k miles/year, so our system defaults an amount in that range when giving a quote. It appears that you do drive less than the 7.5k/year mileage to earn the low miles discount. If you would have told us that you drive low mileage at the time we insured you, we would have set it up so that you had the low mileage discount applied to your policy. Unfortunately, that didn't happen and you didn't notice if at the time of application or at your November renewal. We could have updated your policy at any time to include the discount. We strive to offer the best customer service we can, but we also need the assistance of the customer to make sure they are getting the policy they want. Please call me if you'd like to discuss it further."
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Dylan Kish

June 25, 2022

5  out of  5
rating by Dylan Kish
"I've been at Matt's for a good 2 years + now. He's great, knowledgeable, and kind. He can talk casually as well with you, from hunting to baseball it's always good conversation. Linda is terrific, she's so caring and knows everything about everything! She's quick to insert some joy into your day no matter how serious or casual the moment. Love this office and happy to be a long standing client!"
We responded:
"Thank you Dylan, very kind words. We’re happy to have you as customers at State Farm too."
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Sharlene

August 16, 2021

5  out of  5
rating by Sharlene
"I have nothing but wonderful things to say about Matt and his team. Linda is my go to for EVERYTHING! They have been providing insurance for myself and family for decades. Always professional and knowledgeable. Everyone is always willing to assist and actually produce results!! I never have to worry with them and they always take care of me. Thank you!"
We responded:
"That’s wonderful to hear! I’m glad your family trusts us for your car and home insurance. I’ll pass along the kind words to the team - Matt"
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Marsha

June 18, 2021

5  out of  5
rating by Marsha
"I always enjoy stopping in to the office because everyone is soo friendly and welcoming! They have always been there for my family when we needed them. We love Linda!! She goes above and beyond and always calls us by name."
We responded:
"That’s great to hear Marsha. I know you and yours family have been with State Farm a long time and we want to keep it that way. Thank you for the great review!"
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Rebecca Laue

June 10, 2021

5  out of  5
rating by Rebecca Laue
"I have been with Matt Nafziger's office for 18 years and have had nothing but great experiences with them! The staff is friendly and remembers you and they are quick to get you anything you need to help you out!"
We responded:
"Thanks Rebecca, we appreciate your business and your loyalty to us and State Farm."
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Kathy Lopez

June 4, 2021

5  out of  5
rating by Kathy Lopez
"I have been with this agency since 1990. They are friendly and professional. They get me the best price and are so helpful. They deserve five stars plus."
We responded:
"That’s very nice Kathy! Thank you for your loyalty to State Farm and the Matt Nafziger Agency."
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Jim Clayton

May 19, 2021

5  out of  5
rating by Jim Clayton
"Always up front with me about insurance quotes and claims. Fast service, very reliable!!"
We responded:
"Thanks Jim, we try to do you and State Farm proud. We appreciate your loyalty."
Profile photo of Christine Yohn

Christine Yohn

May 15, 2021

5  out of  5
rating by Christine Yohn
"I’ve been with State Farm since I was 16 years old. Only insurance I need! I’ve known Linda since the beginning; she always gets back to me if I call or email, she’s always up front, and it’s nice to have a little chat with her as well"
We responded:
"Thanks for the comments Christine, we try to treat our customers the way we’d like to be treated. I’ll pass this along to Linda."
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Nancy Lambert

May 7, 2021

5  out of  5
rating by Nancy Lambert
"Very personable and knowledgeable. Linda and the other agents I have dealt with are wonderful."
We responded:
"Thanks for the kind words Nancy. I’ll pass it along and you hanks for being with State Farm for so long too."
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Tari Marshall

March 24, 2021

5  out of  5
rating by Tari Marshall
"I haven't lived in Kankakee for 40 years, yet I have maintained my insurance with Matt because he and his staff (particularly Linda), are very responsive, patiently answer all of my questions, and go out of their way to make sure everything is correct. In this day when exceptional service is hard to find, Matt and Linda are the best!"
We responded:
"Thanks Teri, very kind words. We try our best to take care of our customers, even the ones outside of Kankakee😜 I’ll pass this along to Linda as well."
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Amy Ruiz

March 24, 2021

5  out of  5
rating by Amy Ruiz
"The team at Matt Nafziger State Farm are extremely helpful. They take the time to get to know your personal insurance needs and make sure you know all of your options. Matt and Linda checked on my well-being after my auto accident, not many places actually care about their clients, but they do!"
We responded:
"Great to hear Amy, thank you for the nice comments. We only want the best for our customers."
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Rochelle Glenn

March 2, 2021

5  out of  5
rating by Rochelle Glenn
"Always professional, personable, and prompt. They really are like a good neighbor because they are always there when I call and I need them. They always reaching out to suggest ways for me and my family to save money. I have been with them when Mr Minor was the agent and have had the same exceptional seamless service since Mr Nafziger is now the agent. Keep up the good work and God bless you all for what you do."
We responded:
"Thanks Rochelle, can’t believe it’s been 15 years already! I appreciate you as one of our longtime State Farm customers."
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LeeANN LeVange

February 26, 2021

5  out of  5
rating by LeeANN LeVange
"Great people. I have been with them since I was 16. Would never go anywhere else. No hassle. They always take care of customer."
We responded:
"We do our best! Thanks for the nice words LeeAnn, we like you too."
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Aaron Phillips

February 12, 2021

5  out of  5
rating by Aaron Phillips
"Friendly and helpful support with speedy service."
We responded:
"Thanks Aaron, appreciate the kind review."
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Dan Matheis

February 11, 2021

5  out of  5
rating by Dan Matheis
"Been with Matt for over 10 years and have always had a positive good experience with excellent customer service. Always a positive interaction with anyone I deal with at his office"
We responded:
"Thank you Dan! We strive to give the best customer service in Kankakee County. We appreciate you too."
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Bobbi Hand

February 10, 2021

5  out of  5
rating by Bobbi Hand
"I have been with this office for over 15 years and have always had exceptional service!!! They are great!!!"
We responded:
"Thanks Bobbi! You’ve been with us from Bourbonnais to Bradley and we appreciate it."
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melissa simpson

February 2, 2021

5  out of  5
rating by melissa simpson
"Linda at Matt Nafziger State Farm agency is extremely professional, knowledge about all of our insurance needs and she goes above and beyond to help us in any way possible. Be it with our old policies or adding new ones she makes sure that our coverage is up to date and we have exactly what we need. She has helped our whole family and my boys feel extremely comfortable talking to her about their insurance needs just like we do. We have been with Matt's office since Matt started in this area and have been pleased with our experience of him and his staff."
We responded:
"Thanks for the kind words Missy. I’ll be sure to let Linda know."
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Megan Lergner

February 2, 2021

5  out of  5
rating by Megan Lergner
"Any time I have an issue I can call the office and get the help I need. The staff is welcoming and knowledgeable."
We responded:
"Thank you Megan, the nice thing is you don’t have to call that often with issues. We appreciate that!"
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Ray Colevris

August 28, 2020

5  out of  5
rating by Ray Colevris
"Nice people to work with."
We responded:
"Thanks Ray, we enjoy working with you too!"
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Amy s

March 5, 2020

5  out of  5
rating by Amy s
"Had a great experience working with Dylan, who was knowledgeable and friendly, to change my insurance from Farmers. He was super helpful in reducing my rate and making sure I got the coverage we need. Then we bundled my cars and home insurance and got an even better rate than I’d expected. He took the time to discuss all aspects of the policies and was responsive when I left messages."
We responded:
"That’s great to hear Amy! Thanks for letting us save you money on your car and home insurance here at State Farm. I’m glad you had a great experience and I’ll be sure to let Dylan know."
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Verlean Dunigan

June 24, 2019

5  out of  5
rating by Verlean Dunigan
"Love this place agents are very nice to me been with them for years wouldn't change for nothing in the world"